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How to Login to Website and App

How to login to Ancestry

Having Ancestry login problems? If you already have an Ancestry account, follow the steps below to login to

  1. Go to
  2. Click “Sign In” at the top right-hand corner of the screen 
  3. Enter your email or username and password to complete your login

Your AncestryDNA login screen will look like this:

Login From the App

You can also access your account from your smartphone by installing the Ancestry app from the App Store, Google Play, or Amazon. If you purchase a membership from the app, you will be able to cancel the subscription in the Apple, Google or Amazon subscription manager (if you want to cancel it).

Problems with login and password

If you face problems with logging in to AncestryDNA account, first check if: 

  1. The user name you have entered is full and correct
  2. You have entered the full and correct password 

In case you cannot remember your password, don’t panic! Help is at hand. Just click on the “Forgot Password?” button next to “Password” 

Ancestry login page

Next, enter your email address associated with your Ancestry account. You will get a password reset email. Follow the instructions in the email to reset your password, and sign in again. In case you can not find an email:

  1. Check your spam folder
  2. Check if you have entered the correct email address

Problems after Ancestry DNA login

If you are facing problems with loading pages or staying signed in, you can:

  1. Clear your cache and cookies
  2. Make sure your Javascript is up to date
  3. Temporarily disable your security software

How to create an Ancestry DNA account

You do not need to pay to create an account – you can sign up and access your Ancestry account for free. If you do not already have an account with Ancestry DNA, follow these steps:

  1. Go to
  2. Click on “Sign In” on the top right corner of the screen
  3. Click on “Sign up today for free” below the “Sign In” button on the next screen
  4. Enter your details on the next screen. Make sure your password is unique and one you can remember.

Check the details you have entered, and click “Continue” at the bottom of the screen

Ancestry DNA free trial

Ancestry offers a 14-day free trial before you begin your subscription. You can avail of this option by going to

Free trial requires registering with a credit or debit card. In order to cancel your subscription and not be charged, cancel at least two days before the end of the free trial

Ancestry DNA results screen

Go to

If your results are ready, the status bar will show “Results ready”. 

How to sign out of your Ancestry DNA account

Signing out of your account is simple. Just follow these steps:

  1. On any page in your Ancestry DNA account, click on the user name on the top right x corner on the screen.
  2. A drop-down menu will appear. Click “Sign out” on the bottom of the drop-down menu

PS: Check out our curated list of websites where you can upload raw DNA data from